Frequently asked questions

General questions

We have a size chart on every product page. For more information, please visit: https://icon-amsterdam.com/nl/pages/sizing-chart . If you have any further questions, you can always contact us at info@icon-amsterdam.com or click here. We are happy to help you.

1. Hand wash or machine wash cold. (The highest hand washing temperature is 30°C)
2. Do not bleach, soak or rub
3. Iron on low heat
4. Hanging dry

Unfortunately, it may be the case that your favorite product has been sold out. To be informed when the product is back in stock, please register via the 'Size sold out?' button on the product page. When the product is back in stock, you will be the first to be notified. If you have any questions about whether and when the product will be back in stock, please ask our customer service department.

If you have any questions, don't hesitate to contact us, we are happy to help. We aim to respond within 24 hours. Please note that the opening hours of our customer service are Monday to Friday 9.00 to 17.00. 

Contact: info@icon-amsterdam.com or click here

The discount code or Gift Card can be used at the payment page. Enter your code on the payment page and receive the discount on your order amount immediately. You can use one discount code or Gift Card per order.

Orders & Payment

You can pay with Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Bancontact and Klarna.

Unfortunately we cannot change the details of your order after it has been placed, as we process and package your order as quickly as possible.

If the item does not fit? Please return it to us for the correct size.

No, all items are priced at the time of ordering. There is no subsequent price adjustment.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of 5 digits), order summary and the shipping address.

Unfortunately we cannot change the details of your order after it has been placed, as we process and pack your order as quickly as possible. To be sure, please contact our customer service team to discuss the solutions.

Shipping

We deliver worldwide. ICON. AMSTERDAM orders are shipped with DHL, DPD or UPS.

Netherlands/Belgium - Delivery time: 1 working day - Ordered before 23:00, delivery next day.

Germany - Delivery time: 1-2 working days - ordered before 23:00, delivery within 1-2 working days.

Rest of Europe - Delivery time: 2-3 working days - ordered before 23:00, delivery within 2-3 working days.

Rest of the world - Delivery time: 2-3 working days - ordered before 23:00, delivery within 2-3 working days.

Netherlands/Belgium - € 4.99 (free for orders over € 100/$ 100/£ 80)  

Germany - € 5.99 (free for orders over € 100/$ 100/£ 80)  

Europe - €6.99 (free for orders over €100/$100/£80) 

United Kingdom - €6.99 (free for orders over €100/$100/£80) 

United States/Canada - € 19.99 (free for orders over € 100/$ 100/£ 80)  

Rest of the World - €29.99 (free for orders over €100/$100/£80)  

UPS EXPRESS DELIVERY - €29,99. Delivered worldwide within 2-3 working days

As soon as your package is shipped we will send you an email with a Track and Trace. Here you can see the status of your order and if necessary provide the delivery service with additional instructions.

Did you not receive your order? That is annoying! After placing your order you will receive an order confirmation with the order number. The same day your order will be sent. Here you will receive an email with a track and trace to follow the package. Did you not receive this mail or is the status of your package unclear?

Please contact us at info@icon-amsterdam.com.

Please contact us at info@icon-amsterdam.com . One of our customer service employees will investigate what happened and come up with a solution as soon as possible.

Returns and exchanges

The exchange or return of an order is very easy, this can be done in 3 steps. 

Send within 14 days after receipt of your order an email to info@icon-amsterdam.com in which you indicate that you want to exchange one or more products. 

Register your return with the link you received from customer service and attach the shipping label to the package.

Deliver your package to the carrier of your choice. Your return will be processed within 10 working days of receipt of your parcel at our warehouse. You will receive an e-mail about this.

Yes, returns are free for the Netherlands and Belgium. For orders from other countries the costs of the return shipment will not be refunded by ICON. Amsterdam.

If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@icon-amsterdam.nl with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.

Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer service for the possibilities.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank account.

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.    

Items must be returned to us in an unworn and unwashed condition, suitable for resale with labels still attached.

ICON. AMSTERDAM cannot accept returns on items bought during a giveaway or sale. Items purchased during a sale can only be returned and exchanged for another product or voucher. 

Shipping costs for orders outside The Netherlands or Belgium  are not refundable.